Who do you provide support for?

I provide personalized technology support for individuals and small businesses.

Whether you're having trouble with your home computer or need help keeping the technology in your small business running smoothly, I'm here to help.

Do I need to know what's wrong before contacting you?

Not at all.

You don't need to be technical or know what's causing the problem. Just explain what you're experiencing in your own words, and we'll work through it together.

Do you provide remote support?

Yes, where appropriate, I can provide support remotely. Some issues can be resolved without needing to visit your home or office.

If remote support isn't the right option for your situation, I'll let you know.

Do you support both individuals and businesses?

Yes. Accelerate Your IT was created specifically to provide personalized support to individuals and small businesses.

What types of technology do you support?

My primary focus is everyday computer and technology needs, including computer hardware, antivirus and protection, troubleshooting, and basic networking.

If you're not sure whether I can help with something, just ask. I'll let you know.

Do you provide full network and security solutions?

My focus is currently on basic networking and everyday technology support rather than full-scale enterprise networking or advanced security solutions.

If your needs go beyond the services I provide, I'll be upfront about it and help point you in the right direction.

I believe in recommending what's right for you — even when that means telling you when something isn't a service I provide.

Do you offer ongoing support?

Yes. If you would prefer to have someone you can turn to whenever you have a technology issue, we can discuss an ongoing support arrangement that fits your needs.

How much does support cost?

Because I provide personalized support, pricing can vary depending on what you need.

I'll discuss your situation with you first and explain the options before any work begins.

I don't see my issue listed. Can you still help?

Absolutely.

Technology problems don't always fit neatly into categories. If you're not sure where to start, contact me and tell me what's happening.

Let's figure it out together.